Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy applies to all transactions made on platforms owned and operated by SDIT Solutions, including virtual coin purchases, subscription plans, and any other paid services offered on this website.

2. Virtual Coins / In-App Currency

• No Cash Value: Virtual coins, points or any in-app currency have no cash value and cannot be exchanged for real money.
• Non-Refundable: Purchases of virtual coins are final and non-refundable once credited to your account.
• Accidental Purchase: If you believe a purchase was made in error within the last 24 hours, contact refunds@sditsolutions.org with your transaction ID.

3. Subscription Plans

• Subscription fees are billed in advance (monthly or annually) via Razorpay.
• You may cancel a subscription at any time from your account settings.
• Cancellation stops future billing; the current billing period remains active until expiry.
• No refunds are provided for partial billing periods or unused time on a paid plan.
• Annual plans: no pro-rated refund after 14 days from purchase date.

4. Tournament / Contest Entry Fees

• Entry fees for paid tournaments or contests are non-refundable once the contest has started.
• If a contest is cancelled by SDIT Solutions before its scheduled start, the full entry fee will be refunded to your original payment method within 7-10 business days.
• If a technical issue prevents participation, the affected entry fee will be credited back to your wallet (not refunded to original payment).

5. Promotional / Bonus Coins

• Coins awarded through promotions, referrals, sign-up bonuses, or rewards are non-refundable.
• If a promotional reward is issued in error, SDIT Solutions reserves the right to reverse it.

6. Refund Process

Where a refund is applicable under this policy:

1. Email refunds@sditsolutions.org with:
   • Registered email ID
   • Transaction ID / Order ID
   • Reason for refund request
2. SDIT Solutions will acknowledge within 48 hours and resolve within 7-10 business days.
3. Approved refunds will be credited to your original payment method via Razorpay.

7. Non-Refundable Items

• Virtual coins once credited to your account.
• Subscription fees for the active billing period.
• Services already rendered or consumed.
• Charges from third-party platforms (SMS verification fees, payment gateway charges, etc.).
• Bonus / promotional coins.
• Amounts below ₹10 (refund processing fees exceed refund value).

8. Disputes

If you have a dispute regarding a transaction, please contact us first at refunds@sditsolutions.org. We aim to resolve all disputes amicably. If unresolved, disputes are subject to the jurisdiction of courts in [City], India, under the laws of India.

9. Policy Changes

SDIT Solutions reserves the right to modify this Refund Policy at any time. Material changes will be notified via the website or registered email. Continued use of the platform after such notification constitutes acceptance of the revised policy.

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This policy is published in compliance with the Consumer Protection (E-Commerce) Rules, 2020, and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.